Alessandro Segalini

For years, I've recommended to students that they study Communication, that it is one of the most important skills they can acquire: to learn how to ask a client about their business, how to listen to the replies and then refine the questions, how to enlighten a client about what the client needs to know about what we do. That last part is almost like educating kids about where babies come from… You only have to give the answer that makes sense at the level of understanding of the person asking the question.